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Facial FAQ

Every spa is a little bit different. Citrine is a one-on-one skin wellness studio that is designed with trust and comfortability in mind. Here's the things we think you should know.

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Which Facial should I start with?

The answer to this is more simple than you may think. Imagine wanting to start a home remodeling project, but the construction crew showed up before you even talked, one-second of plans with your contractor. I bet you'd feel like a step or two was missed.   The same concept applies here. If this is your first facial at Citrine, it's best to start with the well rounded, customized, and face meltingly relaxing, Ultimate Signature Facial. This allows for a proper skin analysis and lets us delve deeper into your present skin conditions.  This way we have the time to learn about the type of skin you have and what would be best suited for it. This also allows us to talk about your skin care goals so we can create a unique treatment plan, just for you, so you can get closer to your healthy skin goals.  This is also the best treatment for pregnant or breastfeeding women.

If you are more of an experienced spa-goer or facial enthusiast and know which treatment you want, Go For It! Let's do this thing! There's no rules here!

Is There Down Time? / What Do I Do After?

  • Most skin treatments at Citrine require minimal to no down time.  In the 24 hours immediately following a skin treatment you'll want to avoid direct sun exposure and avoid super strenuous activity that would increase circulation and  produce sweat.   Avoiding all types of exfoliation,  meaning no scrubs, acids or enzymes for 3 to 7 days following your treatment will allow your skin ample time to rebuild from the professional exfoliation that we did in the treatment room. 

  • Consider avoiding makeup immediately following your facial, it's best to let skin breathe. However, if you do need to put makeup on, it shouldn't affect anything and will sit beautifully and look amazing on your face. If you can, try to be sure you're using clean makeup and brushes to avoid any bacterial inflammation such as acne, or worse. And make sure to do a gentle cleanse and moisturizer before bed. 

  • Hydrate, Hydrate, Hydrate! Keep that new complexion good and moisturized! Doing this will extend your results. Drinking extra water will also benefit the look of your skin, keeping it more plump, radiant and younger looking. Win Win!

  • SPF daily -  Or Else.

Should I Arrive Early For My First Appt?

No need, consultation time is included in your booking.

What Do I Wear and Is It OK To Show Up In Makeup?

  • As that old Nirvana song  goes, come as you are. If you do happen to have the choice, lounge wear is preferable, because why not be comfortable? This is wellness after all.

  • Depending on the type of metal , massage oil has been known to be unkind to jewelry. For the ride-or-die pieces that you don't ever leave at home, we'll have a tray for you to use.

  • If you can't come clean faced, no worries! However, please note that eye makeup removal usually does eat into your treatment time (if you request it to be removed,) so arriving clean eyed is best. Waterproof mascara is not recommended because it will have to stay on and be removed by you - later. Face makeup like foundation, concealer, powders, blush and bronzer does not affect timing  since double cleansing is done for every treatment and is much easier to take off.  

  • Contacts- If you have sensitive eyes, it's probably best to arrive in glasses or bring a case for your lenses.

Should I Be Talking Throughout A Facial?

While conversation is always up to you, know that you will get much more out of your experience if we do a little bit less of it. This is recommended out of respect for you, your money, your time and your wellness. The quality and value of your experience literally means everything. So prepare to completely let go for the hour and a half of tranquility you've given yourself -  it's so rare!  Distractions like phones and watches can also be silenced for an enhanced wellness experience. 

What Is Your Cancellation Policy?

Please consider giving 72 hours notice for cancelled or rescheduled appointments. Cancellations within 24 hours of your appointment are to be paid in full out of respect for the time you reserved when you booked your appointment. Last minute cancellations often go unfilled. Thank you for your respect and understanding in this policy. 

You're In A Studio, So How Do I Let You Know I'm Here For My Apt?

 If you're on the schedule, we'll be expecting you! Although not required, feel free to text the spa at (262) 264-8841 to let us know you're here.  If  the door is closed,  there's a good chance a treatment is wrapping up. Please feel free to take a seat in the hallway for a moment and begin your decompressing process. Your service will begin shortly!